Returns policy
R2Scan sells to businesses and professionals. This page explains when and how a product can be returned.
Return period
You may request the return of a product within 14 days of delivery.
Conditions
- The product is new, unused and complete, in its original packaging, unopened and undamaged.
- A product whose packaging is open or has been opened is not taken back.
- The return has been approved beforehand: a return number is issued for every accepted request.
- Products returned without a return number cannot be accepted.
Products that cannot be returned
- Maintenance contracts, warranty extensions and services.
- Software and licences.
- Consumables (labels, ribbons, cards) once the packaging has been opened.
- Products ordered specially for you, configured or customised at your request.
How to return a product
- Send your request to info@r2scan.com with your order or invoice number, the product reference and the reason for the return.
- We reply within 2 working days with a return number and the return address.
- Ship the product, carefully packed, within 7 days of receiving the return number.
Costs and refund
Return shipping is at your expense and at your risk. Once the product has been received and checked, we issue a credit note and refund you within 14 days, using the payment method of the order.
Damaged, faulty or incorrect product
Report any damage or delivery error in writing within 3 days of delivery: we arrange the collection and the replacement at our expense. A fault that appears later is covered by the manufacturer's warranty; contact us and we handle the repair or exchange with the manufacturer.
Private customers
If you buy as a consumer, you have the legal right to withdraw within 14 days of delivery without giving a reason; the exclusions provided by law apply.
Contact
info@r2scan.com – +32 2 888 79 00 – Rue André Dumont 12, 1435 Mont-Saint-Guibert, Belgium.